- Notice history

All systems operational

Sending emails in Gmail/Inbox - Operational

Web app - Operational

API - Operational

Rules - Operational

Sidebar - Operational

Authentication & Login - Operational

100.0% uptime
Aug 2020
Sep 2020
Oct 2020

Billing & Plan Entitlements - Operational

100.0% uptime
Aug 2020
Sep 2020
Oct 2020

Notice history

View current status

Oct 2020

Web app not responding
ResolvedMajor outage25 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our patch appears to have been successful and we are continuing to monitor the results.

  • Identified
    UTC
    Identified

    We've implemented a fix to alleviate the load on our primary DB which was causing this issue. We're monitoring that patch's success.

  • Investigating
    UTC
    Investigating

    We believe we have identified the root cause of the issue and are working to mitigate.

Web app not responding
ResolvedMajor outage32 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The system is recovering and we continue to monitor. The dashboard is now fully functional again.

  • Update
    UTC
    Update

    There is no impact to sending emails at this time, only the web application is impacted. We've identified the source of the problem and are working on resolving it.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Delays in email sending
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    Some emails may have experienced up to a three and a half minute delay in sending.

Sep 2020

Degraded sidebar functionality
ResolvedDegraded performance7 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating a degradation in sidebar functionality for a subset of customers. Impacted customers will see their sidebar in Gmail either fail to load or take a longer than normal period of time to load.

Delays sending emails
ResolvedDegraded performance21 minutes
  • Update
    UTC
    Update

    There was a Gmail outage [https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=42ac36fa05acb358c21dfbce7e105bb8](https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=42ac36fa05acb358c21dfbce7e105bb8) and Google Calendar outage [https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=42ac36fa05acb358c21dfbce7e105bb8](https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=42ac36fa05acb358c21dfbce7e105bb8) that caused this incident.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Google latency have returned to normal. There are no longer delays on sequences and sending messages.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue. Increased latency from Gmail and Google Calendar APIs. Sequence messages, sending messages, scheduling calendar events are seeing increased error rates and may have delays due to errors from Google.

Sequence analytics delayed for a fraction of customers
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    Between 9:30PM and 1:00AM Pacific time on 9/3/20-9/4/20, sequence analytics were delayed for 1/16th of sequences. Analytics for those 1/16th were updated at 1:00AM and are now up-to-date, resolving the incident. Components affected: sequences.

Sequence analytics delayed for some customers
ResolvedDegraded performance2 hours 27 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating significantly delayed sequence analytics for a subset of sequences. Sequences will still send as expected but related analytics may not show up in the sequence dashboard.

Aug 2020

Intermittent failures loading the Mixmax web app
ResolvedDegraded performance35 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    Some Mixmax web app features, including the Live Feed, and Templates, are temporarily unavailable. Sending emails with Mixmax in Gmail is fully operational. Scheduled messages and sequences will send as expected. Syncing to your CRM and ATS are unaffected

Previous

Aug 2020 to Oct 2020

Next