- Notice history

All systems operational

Sending emails in Gmail/Inbox - Operational

Web app - Operational

API - Operational

Rules - Operational

Sidebar - Operational

Authentication & Login - Operational

100.0% uptime
May 2020
Jun 2020
Jul 2020

Billing & Plan Entitlements - Operational

100.0% uptime
May 2020
Jun 2020
Jul 2020

Notice history

View current status

Jul 2020

Intermittent unavailability of the live feed and analytics
ResolvedPartial outage11 minutes
  • Resolved
    UTC
    Resolved

    We've determined the root cause and have resolved the incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Increased latency syncing Salesforce data.
Resolved2 hours 9 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are seeing increased latency when retrieving records from Salesforce and when logging Mixmax activity to Salesforce.

Jun 2020

Increased error rate when when viewing the public calendar, scheduling meetings, and viewing meeting templates in the app dashboard.
ResolvedDegraded performance9 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Increased error rate when when viewing the public calendar and scheduling meetings
ResolvedDegraded performance43 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    Errors rates have dropped for all users and we are continuing to monitor the issue.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Increased error rate when when viewing the public calendar, scheduling meetings, and viewing meeting templates in the app dashboard.
ResolvedDegraded performance1 hour 54 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Increased error rate when when viewing the public calendar and scheduling meetings
ResolvedDegraded performance48 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Increased error rate when when viewing the public calendar and scheduling meetings
ResolvedDegraded performance50 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

May 2020

Delays in Reply detection
ResolvedMajor outage13 hours 40 minutes
  • Resolved
    UTC
    Resolved

    We've finished backfilling replies for all affected customers since 9:30 PM PDT on May 13, 2020. Rules, Reminders, Sidechat replies, reply analytics, activity syncing, and sequence recipients should be fully up to date.

  • Update
    UTC
    Update

    We have backfilled half of affected customers and are continuing backfill the remaining replies.

  • Monitoring
    UTC
    Monitoring

    We have identified the root cause and are backfilling replies for affected customers. We'll have an update in 30 minutes with the latest status.

  • Identified
    UTC
    Identified

    Starting May 13, 2020 9:30 PM PDT the following areas may have experienced issues with reply detection. These include: * Sequence recipients that replied during the affected timeframe may not have exited from the sequence. * Reply analytics and activity syncing to Salesforce may also have been delayed during the affected time. * Reminders scheduled during the affected time may have triggered, despite a reply. * Rules triggered on sending or receiving emails would not have triggered. * Sidechat replies would not have synced to collaborators.

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