Resolved -
Analytics delays have been resolved and are operating as normal.
Nov 26, 02:04 UTC
Monitoring -
Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently experiencing degraded performance. We have restored service to sending emails with Mixmax features in Gmail, the Mixmax web application, and our Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. We continue to work to resolve issues and will continue to update.
Nov 25, 22:38 UTC
Update -
Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently unavailable. We have restored service to the Mixmax web application and Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. Mixmax features are not available when sending in Gmail. We continue to work to resolve issues and will continue to update.
Nov 25, 22:23 UTC
Update -
Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently unavailable. We have restored service to the Mixmax web application and Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. Mixmax features are not available when sending in Gmail. We continue to work to resolve issues and will continue to update.
Nov 25, 21:11 UTC
Update -
Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently unavailable. We have restored service to the Mixmax web application and Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. Mixmax features are not available when sending in Gmail. We continue to work to resolve issues and will continue to update.
Nov 25, 19:32 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 25, 18:24 UTC
Update -
Due to a large-scale outage in Amazon Web Services, one of our infrastructure providers, Mixmax is currently unavailable. You will be able to send email messages in Gmail without Mixmax features. Other Mixmax features, including the web application, sequences, CRM syncing, and scheduled sending, are unavailable at this time.
Nov 25, 16:40 UTC
Update -
We've disabled sending via Mixmax while AWS remediates this outage. Users will now send via Gmail directly. Some Mixmax features will be temporarily unavailable while sending with Mixmax is disabled.
Nov 25, 16:25 UTC
Update -
As a result of their outage, AWS is reducing capacity of our servers. As a result, our web app and sequence activation are completely down.
Nov 25, 16:14 UTC
Update -
Because of an AWS outage, Mixmax is currently unable to upload attachments to messages. We're working on a remediation, as is AWS on their end.
Nov 25, 15:55 UTC
Update -
AWS reports an outage in our region in technologies affecting our analytics. We're waiting for AWS to resolve the issue on their end.
Nov 25, 15:09 UTC
Identified -
The issue has been identified and we're catching up on the delayed analytics.
Nov 25, 14:10 UTC
Investigating -
Analytics across the product (specifically sequence, message, thread, and calendar analytics) are currently delayed by around ten minutes. We're investigating the source of the delays.
Nov 25, 13:38 UTC
