- Notice history

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

**Incident Summary:** On November 5, 2025, a software update introduced a bug that prevented email enhancements from being saved in Templates and Sequences. We rolled back the update, which resolved the issue. **Timeline:** * 5:00 AM PST: A problematic update has been released. * 10:35 AM PST: Update rolled back. Outage duration: ~5 hours. **Impact:** Users who tried to save Templates or Sequences with email enhancements \(such as Preview Links, Share Availability, CTA Buttons, Polls, etc.\) between 5:00 AM and 10:35 AM PST lost their changes. Templates or Sequences with email enhancements saved outside this timeframe or without enhancements were not affected. If you need further assistance, please reach out to support at [support@mixmax.com](mailto:support@mixmax.com). Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Affected email enhancements include Link Previews, Share Availability, CTA Buttons, etc.

This incident has been resolved.

The ongoing Microsoft Azure outage is impacting Mixmax functionality for Outlook users. Our team is closely monitoring the situation and working to minimize any adverse effects.

The systems are stable. Delayed Sequences will keep sending, and Salesforce updates are in the queue, with syncing continuing to be processed over the next 24 hours. For any concerns, contact support@mixmax.com.

All features are functional and delayed emails are being sent while we monitor our systems.

We have resumed our services as our connectivity to AWS services has continued to improve.

Our service is currently unavailable due to the ongoing widespread outage with Amazon AWS. Mixmax sending is temporarily turned off so that emails you send in Gmail continue to deliver normally. We are monitoring the situation with AWS and working diligently to resolve. Thanks for your patience.

Our service is currently unavailable due to an outage with Amazon AWS. Sending emails with Mixmax is temporarily disabled to not impact sending emails through Gmail. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Issue has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.