- The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send. – Incident details

All systems operational

The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send.

Resolved
Major outage
Started 9 months agoLasted about 10 hours

Affected

Web app

Operational from 2:03 PM to 2:03 PM, Major outage from 2:03 PM to 11:42 PM

Updates
  • Resolved
    UTC
    Resolved

    The systems are stable. Delayed Sequences will keep sending, and Salesforce updates are in the queue, with syncing continuing to be processed over the next 24 hours. For any concerns, contact support@mixmax.com.

  • Monitoring
    UTC
    Monitoring

    All features are functional and delayed emails are being sent while we monitor our systems.

  • Identified
    UTC
    Identified

    We have resumed our services as our connectivity to AWS services has continued to improve.

  • Update
    UTC
    Update

    Our service is currently unavailable due to the ongoing widespread outage with Amazon AWS. Mixmax sending is temporarily turned off so that emails you send in Gmail continue to deliver normally. We are monitoring the situation with AWS and working diligently to resolve. Thanks for your patience.

  • Update
    UTC
    Update

    Our service is currently unavailable due to an outage with Amazon AWS. Sending emails with Mixmax is temporarily disabled to not impact sending emails through Gmail. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  • Update
    UTC
    Update

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  • Update
    UTC
    Update

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.