- Notice history

All systems operational

Sending emails in Gmail/Inbox - Operational

Web app - Operational

API - Operational

Rules - Operational

Sidebar - Operational

Authentication & Login - Operational

100% - uptime
Aug 2021
Sep 2021
Oct 2021

Billing & Plan Entitlements - Operational

100% - uptime
Aug 2021
Sep 2021
Oct 2021

Notice history

Oct 2021

No notices reported this month

Sep 2021

Gmail messages failing to send
  • Resolved
    UTC
    Resolved

    The incident has been resolved. Users will need to refresh Gmail to pick up the fix.

  • Monitoring
    UTC
    Monitoring

    We've deployed a fix and we're monitoring the results.

  • Identified
    UTC
    Identified

    We've identified the root cause, and have isolated the issue to a very small subset of users (less than a 100). We're working on a fix.

  • Update
    UTC
    Update

    We're continuing to investigate the issue.

  • Investigating
    UTC
    Investigating

    We're investigating reports of an issue where emails sent with Mixmax from inside Gmail fail to send. We're investigating the issue.

Elevated error rates when sending emails.
  • Resolved
    UTC
    Resolved

    This issue is now resolved.

  • Monitoring
    UTC
    Monitoring

    We've identified and resolved the issue affecting sending emails. We're continuing to monitor.

  • Update
    UTC
    Update

    We're continuing to investigate this issue and seeing failures on around 5% of emails outside of sequences. Sequences are not affected.

  • Investigating
    UTC
    Investigating

    We are currently experiencing elevated error rates when sending emails for some customers. We're investigating the issue and will have an update in 30 minutes.

Rule events did not process for incremental sync users
  • Resolved
    UTC
    Resolved

    Between 6:38 PM and 10:50 PM UTC on September 20, 2021, Salesforce incremental syncs of >200 records for users not using our real-time package were delayed. The syncs have now caught up, but Mixmax rules triggered by Salesforce events did not fire during this time for affected users.

Aug 2021

Analytics delays
  • Resolved
    UTC
    Resolved

    Analytics are up to date across the Mixmax application.

  • Update
    UTC
    Update

    Analytics events are still delayed, but AWS shows some signs of recovery. We are continuing to monitor the situation.

  • Investigating
    UTC
    Investigating

    Analytics are currently delayed across the Mixmax dashboard due to an AWS outage (https://status.aws.amazon.com/#NA_block). We are monitoring the situation.

Loading errors in Mixmax dashboard for some users
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We've deployed a fix for the issue in our web app and are monitoring the results.

  • Identified
    UTC
    Identified

    Some users are seeing loading errors in parts of Mixmax's dashboard. We've identified the root cause (bad data cached during yesterday's AWS outage) and are working on resolving the issue.

Unable to load Mixmax web app or sidebar
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been deployed and verified.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Aug 2021 to Oct 2021

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