Sending emails with Mixmax may result in delays or failures. Sending via Sequences are not affected.

Incident Report for Mixmax

Postmortem

On March 11th, at ~8 PM UTC (1 PM PDT), we began experiencing delays in emails sent through Gmail due to server congestion.

The issue was resolved at ~9:05 PM UTC (2:05 PM PDT) after we addressed the server constraints.

While there were delays in email delivery, all emails were successfully sent, as confirmed by checking the sent folder.

For further assistance, please contact Mixmax support at support@mixmax.com.

Posted Mar 11, 2026 - 21:19 UTC

Resolved

This incident has been resolved.
Posted Mar 11, 2026 - 21:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 11, 2026 - 21:06 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 11, 2026 - 21:03 UTC

Update

When sending through Gmail, a workaround is to disable the Mixmax Chrome extension until this issue is resolved. For Outlook, there is an option to not send with Mixmax.
Posted Mar 11, 2026 - 20:47 UTC

Update

We are continuing to investigate this issue.
Posted Mar 11, 2026 - 20:46 UTC

Investigating

We are currently investigating this issue.
Posted Mar 11, 2026 - 20:42 UTC
This incident affected: Sending emails in Gmail/Inbox and Web app.