- Notice history

All systems operational

Sending emails in Gmail/Inbox - Operational

Web app - Operational

API - Operational

Rules - Operational

Sidebar - Operational

Authentication & Login - Operational

100% - uptime
Aug 2022
Sep 2022
Oct 2022

Billing & Plan Entitlements - Operational

100% - uptime
Aug 2022
Sep 2022
Oct 2022

Notice history

Oct 2022

Failure loading the Mixmax web app dashboard
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Sequences are delayed or not sending.
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Delays in multiple services: sequences, web app
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    We identified the reason and mitigated the issue, but still experiencing delays in sequences. Working on fix.

  • Investigating
    UTC
    Investigating

    The Mixmax web application is having issues loading. We're actively working to resolve

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

Sep 2022

Sequences are delayed or not sending.
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Mixmax outage
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We have implemented a fix, and the dashboard is back. As the systems recover, some delays can be experienced with email sending, but we should be back to normal in a few more hours. We are continuing to monitor the results of the fix.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix, and the dashboard is back. As the systems recover, some delays can be experienced with email sending, but we should be back to normal in a few more hours. We are continuing to monitor the results of the fix.

  • Identified
    UTC
    Identified

    The issue has been identified and fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue. It requires us to wait for some pending operations to finish. The issue is expected to last another 4 hours

  • Investigating
    UTC
    Investigating

    The Mixmax web application is having issues loading. We're actively working to resolve. The issue is expected to last another 4 hours.

Templates Page not loading
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our team have implemented a fix and it should now be working. We'll continue our monitoring.

  • Investigating
    UTC
    Investigating

    We're experiencing an error loading Templates and are currently looking into the issue.

Issues are being experienced with Sequence sending. Updates will be provided as soon as possible.
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Aug 2022

Several parts of the Mixmax Web Application are not loading.
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Failure loading the Mixmax web app dashboard
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are monitoring the results of the fix that was implemented.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix implemented.

  • Update
    UTC
    Update

    The dashboard is back, but we are continuing to investigate the issue.

  • Investigating
    UTC
    Investigating

    The Mixmax web app dashboard is currently unavailable. Our team is currently investigating.

Intermittent failure loading the Mixmax web app
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    Performance is stable now but we are still monitoring.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    Some web app features, including the Live Feed, email tracking indicator, and reporting dashboard, have been observed to have slowed down.

Sequences are delayed
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented. All sequence emails should send in the next 1hr.

  • Identified
    UTC
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    Sequences emails are currently delayed.

Aug 2022 to Oct 2022

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