- Delayed analytics – Incident details

All systems operational

Delayed analytics

Resolved
Partial outage
Started over 5 years agoLasted about 12 hours

Affected

Sending emails in Gmail/Inbox

Operational from 1:38 PM to 1:38 PM, Partial outage from 1:38 PM to 2:04 AM

Web app

Operational from 1:38 PM to 1:38 PM, Partial outage from 1:38 PM to 2:04 AM

API

Operational from 1:38 PM to 1:38 PM, Partial outage from 1:38 PM to 2:04 AM

Rules

Operational from 1:38 PM to 1:38 PM, Partial outage from 1:38 PM to 2:04 AM

Sidebar

Operational from 1:38 PM to 1:38 PM, Partial outage from 1:38 PM to 2:04 AM

Updates
  • Resolved
    UTC
    Resolved

    Analytics delays have been resolved and are operating as normal.

  • Monitoring
    UTC
    Monitoring

    Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently experiencing degraded performance. We have restored service to sending emails with Mixmax features in Gmail, the Mixmax web application, and our Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. We continue to work to resolve issues and will continue to update.

  • Update
    UTC
    Update

    Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently unavailable. We have restored service to the Mixmax web application and Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. Mixmax features are not available when sending in Gmail. We continue to work to resolve issues and will continue to update.

  • Update
    UTC
    Update

    Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently unavailable. We have restored service to the Mixmax web application and Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. Mixmax features are not available when sending in Gmail. We continue to work to resolve issues and will continue to update.

  • Update
    UTC
    Update

    Due to a large-scale outage in Amazon Web Services, some Mixmax features are currently unavailable. We have restored service to the Mixmax web application and Gmail sidebar. Analytics such as the live feed and sequences statistics are available, but may show delayed information. Previously scheduled sequences will continue to send without issues. Mixmax features are not available when sending in Gmail. We continue to work to resolve issues and will continue to update.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    Due to a large-scale outage in Amazon Web Services, one of our infrastructure providers, Mixmax is currently unavailable. You will be able to send email messages in Gmail without Mixmax features. Other Mixmax features, including the web application, sequences, CRM syncing, and scheduled sending, are unavailable at this time.

  • Update
    UTC
    Update

    We've disabled sending via Mixmax while AWS remediates this outage. Users will now send via Gmail directly. Some Mixmax features will be temporarily unavailable while sending with Mixmax is disabled.

  • Update
    UTC
    Update

    As a result of their outage, AWS is reducing capacity of our servers. As a result, our web app and sequence activation are completely down.

  • Update
    UTC
    Update

    Because of an AWS outage, Mixmax is currently unable to upload attachments to messages. We're working on a remediation, as is AWS on their end.

  • Update
    UTC
    Update

    AWS reports an outage in our region in technologies affecting our analytics. We're waiting for AWS to resolve the issue on their end.

  • Identified
    UTC
    Identified

    The issue has been identified and we're catching up on the delayed analytics.

  • Investigating
    UTC
    Investigating

    Analytics across the product (specifically sequence, message, thread, and calendar analytics) are currently delayed by around ten minutes. We're investigating the source of the delays.