- Sending emails with Mixmax may result in delays or failures. Sending via Sequences are not affected. – Incident details

All systems operational

Sending emails with Mixmax may result in delays or failures. Sending via Sequences are not affected.

Resolved
Major outage
Started 5 months agoLasted 27 minutes

Affected

Sending emails in Gmail/Inbox

Operational from 8:42 PM to 8:42 PM, Major outage from 8:42 PM to 9:08 PM

Web app

Operational from 8:42 PM to 8:42 PM, Major outage from 8:42 PM to 9:08 PM

Updates
  • Update
    UTC
    Update

    On March 11th, at ~8 PM UTC \(1 PM PDT\), we began experiencing delays in emails sent through Gmail due to server congestion. The issue was resolved at ~9:05 PM UTC \(2:05 PM PDT\) after we addressed the server constraints. While there were delays in email delivery, all emails were successfully sent, as confirmed by checking the sent folder. For further assistance, please contact Mixmax support at [support@mixmax.com](mailto:support@mixmax.com).

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    When sending through Gmail, a workaround is to disable the Mixmax Chrome extension until this issue is resolved. For Outlook, there is an option to not send with Mixmax.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.