Degraded sequence processing functionality

Resolved

Degraded performance

Started over 5 years agoFebruary 24, 2021Lasted about 3 hours10:29 PMFebruary 25, 20211:01 AMUTC

Updates

Resolved
February 25, 2021 at 1:01 AMUTC
Resolved
February 25, 2021 at 1:01 AMUTC
This incident has been resolved.
Monitoring
February 24, 2021 at 10:50 PMUTC
Monitoring
February 24, 2021 at 10:50 PMUTC
Our fix has been implemented and we're now monitoring.
Identified
February 24, 2021 at 10:34 PMUTC
Identified
February 24, 2021 at 10:34 PMUTC
We've identified the root cause and fix is being implemented for this issue.
Investigating
February 24, 2021 at 10:29 PMUTC
Investigating
February 24, 2021 at 10:29 PMUTC
Our sequence processing functionality is currently degraded. Users may not be able to add new recipients to sequences or pause or resume recipients, and we are currently not processing sequence stages or sending sequence emails.

- Degraded sequence processing functionality – Incident details